01387nas a2200217   4500000000100000000000100001008004100002260000900043653003700052653002500089653002700114653002700141653004000168653002300208653001900231100001500250245003700265300001000302490000700312520085000319       2017                            d  c201710aCustomer Relationship Management10aindustrial relations10aperformance management10aStakeholder Engagement10aStakeholder Engagement Action Plans10astrategic outcomes10astrategic plan1 aPaul Smith00aStakeholder Engagement Framework  a35-450 v383 a<p>Stakeholder Engagement in a multinational organisation operating in an international environment encompasses the requirement to align stakeholders, to manage customers and industrial partners and to ensure that the organisations' internal and external communications reinforce that engagement. It is s C-level activity and must be coordinated and controlled within the organisation at the highest level. Otherwise, the organisation's ability to influence those, whose support it needs to secure or block in order to meet organisational objectives, will not be secured or neutralised. This engagement will differ depending upon the issue - a stakeholder could be supportive on one and against on another. Therefore, considered approach must be taken through coordinated implementation of issue specific stakeholder engagement action plans.</p>