00972nas a2200133   4500000000100000000000100001008004100002260000900043100002300052245013000075300001000205490000700215520061600222       2017                            d  c20171 aJean-René Couture00aReconciling Operational and Financial Planning Views in a Customer-Funded Organization: Making Customer-Funding Work for NC3A  a63-690 v383 a<p>As it started its journey as a customer-funded organization, the NATO Consultation, Command and Control Agency (NC3A) needed to adopt operational and financial planning practices normally found in the commercial world. Customizing and implementing such an approach in an international governmental organization presented several challenges to those who were called to make it work. This paper provides the background, defines the problem, presents the approach to reconciling requirements and constraints in a customer-funding regime, and analyses the experience in the first years of its implementation.</p>