%0 Journal Article %K Customer Relationship Management %K industrial relations %K performance management %K Stakeholder Engagement %K Stakeholder Engagement Action Plans %K strategic outcomes %K strategic plan %B Information & Security: An International Journal %D 2017 %G eng %P 35-45 %R http://dx.doi.org/10.11610/isij.3802 %T Stakeholder Engagement Framework %V 38 %8 2017 %& 35