The COVID-19 pandemic imposed new requirements, where physical distance was the most important tool for preserving people’s lives and health. As a consequence, remote forms of teaching and learning were introduced. The introduction of these forms required prior training.
Rakovski National Defense College (RNDC) in Sofia, Bulgaria, was one of the first higher education institutions in the country to introduce online distance learning. RNDC established standard operating procedures in due course to deal with the crisis. A new website was set up and commissioned; a special order was established to publish, edit, maintain and regulate information and effectively delegate rights to the heads of structural units to publish on their blogs. Communication between students and teaching staff was organized into a separate College Communication System (CCS), which aimed to integrate Microsoft Office 365 Education at the center of the new rndc.bg domain and to begin personnel training on how to work with Office 365 applications on а sample schedule.